Receptionist - State Farm Agent Team Member
Crestwood - KY
Receptionist - State Farm Agent Team Member
Full Time • Crestwood - KY
ROLE DESCRIPTION:
Leslie Gilley - State Farm Agency, located in Crestwood, KY, has an immediate opening for a Full-time (or) Part-Time Bilingual (Spanish / English) Receptionist.
No insurance experience is required as we will train the right person with the right attitude.
The main role is to ensure excellent service standards by responding efficiently to customer inquiries and maintaining high levels of customer satisfaction. The receptionist must be able to prioritize tasks effectively, stay highly detail-oriented, and manage front-desk responsibilities with accuracy and professionalism.
RESPONSIBILITIES:
No insurance experience is required as we will train the right person with the right attitude.
The main role is to ensure excellent service standards by responding efficiently to customer inquiries and maintaining high levels of customer satisfaction. The receptionist must be able to prioritize tasks effectively, stay highly detail-oriented, and manage front-desk responsibilities with accuracy and professionalism.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service via phone calls or walk-ins. Service can include responding to inquiries regarding insurance availability, policy documents, transfers, claim submissions and billing clarification.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- High school diploma or equivalent (required).
- Previous customer service experience preferred (but not always required).
- Strong communication skills (verbal and written - BOTH ENGLISH AND SPANISH).
- Professional appearance and customer-focused attitude.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency with Microsoft Office or Google Workspace (Word, Excel, Outlook/Calendar).
- Comfortable using phone systems, basic office equipment, and scheduling software.
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Health benefits
- Valuable career-building experience
Compensation: $15.00 - $18.00 per hour
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our well-trained team uses state of the art technology to achieve outstanding results. If you want to work in an environment that is fun, challenging, and rewarding, then Leslie Gilley - State Farm Agent may be the right fit for you!
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- Our office is located in Crestwood, KY.
- Our office is open M-F 8:30AM - 5 PM.
- I have been a State Farm agent since 2015.
- I am a second generation State Farm agent.
- Our agency has received awards including: Ambassador Travel and Legion of Honor
- Additional languages spoken: Spanish
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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